As soon as a customer finishes submitting an order on-line, is the beginning of a multi-status process where many events can happen and must be followed in order to close an order cycle: (i.e. Back Order, Discontinued, Damaged, Missing Parts, Exchange, Cancelling a Product, Adding Products, Changing Size, Color, Order Partial Refund, Charging Additional money for new items, Lost in Transit, Damage/Missing Claims, Reverse Logistics, Charge backs, Order Stand-by, etc).
A shopping cart solution without the proper back-office applications that will allow the company to follow internally the workflow of an order, notify customers of changing events, etc. The company will need to follow all of these events on a piece of paper. (Just imagine for a second, how will it be managing 10 orders/day without proper tools).
One challenge with choosing a shopping cart is the sheer number of choices available to you
Consider the following points before you decide.
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